CCST IT Support: Hardware, Operating Systems and Troubleshooting
The first half of the CCST IT Support (100-140) exam: PC hardware, mobile devices, Windows and macOS, and a structured troubleshooting method.
CSCO-101 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Cisco Certification Prep
Course content
- 1The CCST IT Support exam and the support roleComing
- 2Inside a computer: components and their jobsComing
- 3Installing and replacing hardware safelyComing
- 4Printers, peripherals and displaysComing
- 5Mobile devices and their settingsComing
- 6Windows installation, settings and toolsComing
- 7macOS and Linux basics for support staffComing
- 8The command line for troubleshootingComing
- 9A structured troubleshooting methodComing
- 10Diagnosing boot and performance problemsComing
- 11Backups, restores and imagingComing
- 12Practice: hardware and operating system ticketsComing
Description
The first half of the CCST IT Support (100-140) exam: PC hardware, mobile devices, Windows and macOS, and a structured troubleshooting method.