Maintenance and Incident Response
Maintenance and incident response for critical facilities, followed through Stonebridge Data's campus in Ashburn, Virginia: round-the-clock operation and rounds, preventive, predictive and corrective maintenance and the P-F curve, building a maintenance program with criticality and vendors, maintenance on live systems and the exposure window, infrared, ultrasound, vibration and battery ohmic trending, emergency operating and alarm response procedures, incident severity, roles and response, communicating with tenants and leadership, root cause analysis with the 5 whys, fishbones and fault trees, corrective actions and extent of condition, structured shift hand-offs and logs, and a chilled-water leak in Hall A from first alarm to root cause.
DCT-340 12 lessons · 4 h 6 min ▶ Video lessons coming soon
Offered by HSM University · Data Center Operations
This is the American version of this course. See the Canadian version.
What you'll learn
- Describe how a critical facility is staffed and run around the clock, and use rounds and trends to find problems early
- Compare preventive, predictive and corrective maintenance, and use the P-F interval and failure data to choose between them
- Explain how a maintenance program is built from tasks, intervals, criticality and vendors, and read its compliance measures
- Plan maintenance on live systems so that redundancy is kept, the exposure window is short and equipment returns to service safely
- Use infrared, ultrasound, vibration and battery ohmic readings to trend condition and decide when to act
- Follow emergency operating procedures and alarm response procedures, and keep their placards and binders current
- Classify incidents by severity, take up incident roles and detect, contain and recover from an incident
- Communicate with tenants and leadership during an incident on a set rhythm with clear, factual messages
- Carry out a root cause analysis with the 5 whys, a fishbone and a simple fault tree, based on evidence
- Turn root causes into corrective actions with owners and dates, check extent of condition and learn from near misses
- Hand off a shift with a structured briefing and keep a factual shift log and the records that support it
- Take a chilled-water leak from first alarm through containment, communications and recovery to root cause and corrective actions
Course content
12 lessons · 4 h 6 min total · final exam
- 1 Operating a critical facility around the clock 22 min · quiz
- 2 Preventive, predictive and corrective maintenance 21 min · quiz
- 3 Building a maintenance program: tasks, intervals and vendors 22 min · quiz
- 4 Maintenance on live systems: concurrent maintainability in practice 21 min · quiz
- 5 Infrared, ultrasound and other condition monitoring 19 min · quiz
- 6 Emergency operating procedures and alarm response procedures 20 min · quiz
- 7 Incident response: detect, contain, communicate 21 min · quiz
- 8 Communicating with customers and leadership during an incident 21 min · quiz
- 9 Root cause analysis: 5 whys, fishbone and fault trees 19 min · quiz
- 10 Learning from incidents: corrective actions and lessons learned 20 min · quiz
- 11 Shift hand-offs, logs and documentation 19 min · quiz
- 12 Capstone: a chilled-water leak in Hall A from first alarm to root cause 21 min · quiz
- E Final exam 20 questions
Requirements
Recommended background. You can start any course at any time.
Description
Maintenance and incident response for critical facilities, followed through Stonebridge Data's campus in Ashburn, Virginia: round-the-clock operation and rounds, preventive, predictive and corrective maintenance and the P-F curve, building a maintenance program with criticality and vendors, maintenance on live systems and the exposure window, infrared, ultrasound, vibration and battery ohmic trending, emergency operating and alarm response procedures, incident severity, roles and response, communicating with tenants and leadership, root cause analysis with the 5 whys, fishbones and fault trees, corrective actions and extent of condition, structured shift hand-offs and logs, and a chilled-water leak in Hall A from first alarm to root cause.