Dynamics 365 Customer Engagement Foundations
The customer engagement apps of Dynamics 365 on Dataverse: navigation, data, security, configuration and Copilot.
MSBA-140 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Microsoft Certification Prep
Course content
- 1Dynamics 365 customer engagement appsComing
- 2Dataverse in Dynamics 365Coming
- 3Navigating apps, forms and viewsComing
- 4Accounts, contacts and activitiesComing
- 5Security roles and business unitsComing
- 6Configuring forms, views and dashboardsComing
- 7Business process flowsComing
- 8Microsoft 365 and Teams integrationComing
- 9Copilot and agents in Dynamics 365Coming
- 10Reporting and analyticsComing
- 11Data import and duplicate detectionComing
- 12Case study: setting up a CRM for a small firmComing
Description
The customer engagement apps of Dynamics 365 on Dataverse: navigation, data, security, configuration and Copilot.