Reception, Client Service and Records
Front desk skills: booking, client communication, records and payments.
VTA-104 Year 1 3 credits 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Veterinary Technology
Course content
- 1The front deskComing
- 2Booking appointmentsComing
- 3Phone triageComing
- 4Client communicationComing
- 5Grieving clientsComing
- 6Difficult conversationsComing
- 7Records softwareComing
- 8Estimates and invoicesComing
- 9InsuranceComing
- 10ConfidentialityComing
- 11InventoryComing
- 12Front desk case studiesComing
Requirements
Recommended background. You can start any course at any time.
Description
Front desk skills: booking, client communication, records and payments.
Part of the Agriculture & Food stream, typically taken in year 1.