IT Service Management

IT foundations, the service desk, ITIL service management, incident, problem and change management, service levels, assets and suppliers, ITSM tools and automation, and DevOps and site reliability.

Years: 2
Courses: 22
Credits: 48
Ready now: 7

This program follows the structure of a two-year associate of applied science in information technology, with a service management focus. Each course is free and earns a certificate of completion; courses marked "In development" show their planned lessons and open as they are written.

Year 1

Fall term

Code	Course	Cr	Status
NET-101	IT Fundamentals: Hardware, Software and Support	3	In development
NET-110	Networking Fundamentals	3	In development
NET-103	Linux Administration	3	In development
ITSM-101	Service Desk and Technical Support	3	In development
ITIL-110	Service Management Key Concepts	0	Ready

Spring term

Code	Course	Cr	Status
NET-105	Windows Server and Active Directory	3	In development
CYB-101	Security Fundamentals	3	In development
ITIL-120	Guiding Principles and Governance	0	Ready
ITIL-130	The Service Value System and Value Chain	0	Ready
PYTH-101	Python Programming I	3	Ready

Year 2

Fall term

Code	Course	Cr	Status
ITIL-140	ITIL Practices I: Service Support	0	Ready
ITIL-141	ITIL Practices II: Service Delivery and Improvement	0	Ready
ITSM-201	Incident, Problem and Major Incident Management	3	In development
ITSM-210	Change, Release and Configuration Management	3	In development
NET-120	Cloud Computing Fundamentals	3	In development
PYTH-120	Scripting and Automation for IT	3	In development

Spring term

Code	Course	Cr	Status
ITIL-150	Digital Products, AI and Transformation	0	Ready
ITSM-220	Service Level Management and Metrics	3	In development
ITSM-230	IT Asset, Financial and Supplier Management	3	In development
ITSM-240	ITSM Tools and Workflow Automation	3	In development
ITSM-260	Agile, DevOps and Site Reliability for Service Management	3	In development
ITSM-290	IT Service Management Capstone	3	In development