Communication and Working on a Crew

What you'll learn

• Describe how a construction project is organized, identify your chain of command, and apply the rule that anyone can stop you for safety but only your own chain assigns your work.
• Use the habits crews expect from a new apprentice: being on time and ready, asking good questions, closing the loop, taking feedback and owning mistakes.
• Take part in pre-job planning, toolbox talks and field checks, and report any difference between the plan and the conditions at the work location.
• Communicate clearly face to face, by radio, by phone and with hand signals, using closed-loop communication, standard radio words and the phonetic alphabet.
• Read every field of a work order, plan for the likely causes of a reported problem, and write a factual job ticket that records the cause, the work, the test, the parts and the time.
• Contribute accurately to time sheets, daily logs, photos, delivery tickets and the reports that lead to RFIs and change orders, and keep every record honest.
• Work alongside other trades by understanding sequence and coordination, sharing space and equipment, talking before acting, and never moving another trade's work.
• Settle disagreements by keeping them about the work, using I-statements and a simple resolution method, escalating with facts, and responding to threats and violence by getting safe and reporting.
• Recognize workplace harassment under Ontario's Occupational Health and Safety Act and Human Rights Code, explain employers' duties, and respond to harassment as a target or a bystander.
• Serve customers in occupied homes and businesses by preparing, protecting their space, respecting privacy, explaining work and findings, handling complaints and finishing well.
• Learn effectively from mentors using the tell, show, do, review cycle, ask for and act on feedback, and describe how to mentor others.
• Hand off work to another person, crew, trade or owner with a structured hand-off, and describe the records needed for turnover.