The Appliance Service Business
Running service calls well and running a service business: customers, warranty work, parts, pricing and records.
APP-410 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Appliance Service
Course content
- 1Customer service on the service callComing
- 2Explaining a repair and a quoteComing
- 3Repair or replace decisionsComing
- 4Warranty and extended service workComing
- 5Ordering and stocking partsComing
- 6Pricing, invoicing and paymentComing
- 7Scheduling and routing service callsComing
- 8Records, tax and insurance basicsComing
- 9Working in customers' homes safely and respectfullyComing
- 10Reviews, reputation and marketingComing
- 11Starting your own service businessComing
- 12A day of service callsComing
Requirements
Recommended background. You can start any course at any time.
Description
Running service calls well and running a service business: customers, warranty work, parts, pricing and records.