CCST IT Support: Networking, Security and Customer Service
The second half of the CCST IT Support exam: connecting devices to networks, basic security, remote support tools and professional customer service.
CSCO-102 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Cisco Certification Prep
Course content
- 1How devices join a networkComing
- 2IP addressing and DHCP for support staffComing
- 3Wi-Fi setup and common wireless problemsComing
- 4Name resolution and connectivity testsComing
- 5Accounts, passwords and multi-factor authenticationComing
- 6Malware: recognizing, removing and preventing itComing
- 7Securing endpoints and mobile devicesComing
- 8Remote access and remote support toolsComing
- 9Ticketing systems and documentationComing
- 10Talking to users: communication and empathyComing
- 11Escalation, ethics and privacyComing
- 12Practice: network and security ticketsComing
Requirements
Recommended background. You can start any course at any time.
Description
The second half of the CCST IT Support exam: connecting devices to networks, basic security, remote support tools and professional customer service.