Monitoring, DCIM and Change Management
How data centre technicians watch a live facility and change it safely, at Stonebridge Data's Beauharnois campus near Montréal: the operations desk, building management and electrical power monitoring systems, sensors, points and alarm design, alarm response and alarm fatigue, DCIM assets, connections and capacity, tickets, SLAs and escalation, customer requests and remote hands, change management, methods of procedure and standard operating procedures, site documentation and the single-line diagram, and a change run under a MOP.
DCT-330 12 lessons · 3 h 55 min ▶ Video lessons coming soon
Offered by HSM University · Data Centre Operations
This is the Canadian version of this course. See the American version.
What you'll learn
- Describe the operations desk, its systems and screens, and carry out a technician's monitoring duties, including the shift log
- Explain how the BMS and EPMS collect points over BACnet, Modbus and SNMP, and recognize stale data, command and feedback mismatches and meter errors
- Explain alarm limits, priorities, deadbands, delays, comparison alarms, maintenance mode and shelving, and identify badly designed alarms
- Respond to alarms with the acknowledge, assess, act, escalate and record procedure, handle alarm floods and measure alarm performance
- Use DCIM to find assets, trace power and network connections, keep records accurate and audit them against the floor
- Calculate usable, committed and available space, power, cooling and network capacity after redundancy, and recognize stranded capacity
- Open, prioritize, update and resolve tickets, track SLA timers and escalate functionally and hierarchically
- Verify and carry out customer requests and remote hands within the technician's authority, with two identity checks
- Classify changes, score their risk from the redundancy state during the work, and apply change windows, freezes and customer notices
- Read, review, walk down and follow a MOP with verifications, hold points and a back-out plan, and use SOPs under document control
- Read a single-line diagram and related documents, trace upstream and downstream paths, find shared points and reconcile records
- Plan and run a change under a MOP from the first sign of a problem to close-out and post-change review
Course content
12 lessons · 3 h 55 min total · final exam
- 1 Watching a live facility: monitoring in the data centre 21 min · quiz
- 2 Building management and electrical power monitoring systems 20 min · quiz
- 3 Sensors, points and alarm design 19 min · quiz
- 4 Alarm response and alarm fatigue 20 min · quiz
- 5 DCIM: assets, connections and floor maps 20 min · quiz
- 6 Capacity tracking: space, power, cooling and network 19 min · quiz
- 7 Tickets, SLAs and escalation 19 min · quiz
- 8 Customer requests and remote hands 19 min · quiz
- 9 Change management: risk, approval and change windows 20 min · quiz
- 10 Methods of procedure and standard operating procedures 20 min · quiz
- 11 Site documentation and the single-line diagram 19 min · quiz
- 12 Capstone: planning and running a change under a MOP 19 min · quiz
- E Final exam 20 questions
Requirements
Recommended background. You can start any course at any time.
Description
How data centre technicians watch a live facility and change it safely, at Stonebridge Data's Beauharnois campus near Montréal: the operations desk, building management and electrical power monitoring systems, sensors, points and alarm design, alarm response and alarm fatigue, DCIM assets, connections and capacity, tickets, SLAs and escalation, customer requests and remote hands, change management, methods of procedure and standard operating procedures, site documentation and the single-line diagram, and a change run under a MOP.