Agile, DevOps and Site Reliability for Service Management

Course content

1. 1Why service management had to changeComing
2. 2Agile principles and ScrumComing
3. 3Kanban for operations teamsComing
4. 4DevOps culture and practicesComing
5. 5Continuous delivery and changeComing
6. 6Site reliability engineeringComing
7. 7Service level objectives and error budgetsComing
8. 8ObservabilityComing
9. 9On-call and blameless postmortemsComing
10. 10Value streams and flowComing
11. 11Bringing ITSM and DevOps togetherComing
12. 12Capstone: an operating model for a product teamComing

Requirements

• ITSM-210 Change, Release and Configuration Management

Recommended background. You can start any course at any time.

Description

How modern service management works with agile teams, DevOps pipelines and site reliability engineering.

Part of the Information Technology stream, typically taken in year 2.