Operations and Supply Chain Management
Operations and supply chain management for managers in Canada, including CUSMA rules of origin, the trans-Pacific agreement, Canadian surtaxes and forced labour reporting: how operations drives margins, capital turnover and strategy, competitive priorities, order winners and the operations frontier, process analysis with capacity, bottlenecks, takt time and Little's law, the theory of constraints, process types, layouts, line balancing and service process design, quality management with control charts, process capability and mistake-proofing, lean operations and the Toyota Production System with kanban, quick changeovers and value stream maps, Six Sigma projects with DMAIC, capacity planning and waiting lines with Kingman's approximation, Erlang's formula and pooling, forecasting with exponential smoothing and sales and operations planning, inventory policies with the economic order quantity, safety stock and the newsvendor model, supply chain design, sourcing, postponement and the bullwhip effect, and global supply chains with landed cost, trade rules, tariffs, risk and resilience, ending in a capstone redesign of Cedarline Outdoor's supply chain, with runnable Python examples.
MBA-513 3 credits 12 lessons · 4 h 26 min ▶ Video lessons coming soon
Offered by HSM University · MBA Core
This is the Canadian version of this course. See the American version.
What you'll learn
- Explain how operations drives margins, capital turnover and strategy, using competitive priorities, order winners and qualifiers and the operations frontier.
- Analyze a process with flow diagrams, capacity, utilization, takt time and Little's law, identify its bottleneck and manage it with the theory of constraints.
- Match process types and layouts to product volume and variety, balance an assembly line, and design service processes that manage customer-introduced variability.
- Apply quality management and statistical process control, including control charts, process capability and mistake-proofing, to prevent defects.
- Use lean principles from the Toyota Production System, including waste elimination, pull and kanban, quick changeovers and value stream mapping, to improve flow.
- Lead a Six Sigma improvement project through define, measure, analyze, improve and control, using DPMO, Pareto analysis, root-cause tools and control plans.
- Plan capacity and staff service systems using queueing models, Kingman's approximation and pooling, and manage the experience of waiting.
- Forecast demand with time-series methods, measure forecast error and bias, and design a sales and operations planning process that produces one agreed plan.
- Set inventory policies using the economic order quantity, reorder points and safety stock, periodic review and the newsvendor model, and explain the benefits of pooling.
- Design supply chains that fit their products, explain and reduce the bullwhip effect, make sourcing and make-or-buy decisions, and evaluate network and postponement options.
- Evaluate global sourcing using landed cost, trade rules and current tariffs, and assess and mitigate supply chain risk using time to recover and time to survive.
- Integrate the course into a supply chain redesign with a financial case, implementation plan and metrics, and defend it to senior managers.
Course content
12 lessons · 4 h 26 min total · final exam
- 1 Why operations matter: strategy, trade-offs and the operations frontier 24 min · quiz
- 2 Process analysis: flow, capacity, bottlenecks and Little's law 22 min · quiz
- 3 Process design and layout for products and services 21 min · quiz
- 4 Quality management and statistical process control 21 min · quiz
- 5 Lean operations and the Toyota Production System 23 min · quiz
- 6 Six Sigma and continuous improvement 20 min · quiz
- 7 Capacity planning and waiting lines 20 min · quiz
- 8 Forecasting and sales and operations planning 23 min · quiz
- 9 Inventory management: EOQ, safety stock and the newsvendor 21 min · quiz
- 10 Supply chain design, sourcing and the bullwhip effect 23 min · quiz
- 11 Global supply chains: logistics, tariffs, risk and resilience 24 min · quiz
- 12 Capstone: redesigning Cedarline's supply chain 24 min · quiz
- E Final exam 20 questions
Requirements
Recommended background. You can start any course at any time.
Description
Operations and supply chain management for managers in Canada, including CUSMA rules of origin, the trans-Pacific agreement, Canadian surtaxes and forced labour reporting: how operations drives margins, capital turnover and strategy, competitive priorities, order winners and the operations frontier, process analysis with capacity, bottlenecks, takt time and Little's law, the theory of constraints, process types, layouts, line balancing and service process design, quality management with control charts, process capability and mistake-proofing, lean operations and the Toyota Production System with kanban, quick changeovers and value stream maps, Six Sigma projects with DMAIC, capacity planning and waiting lines with Kingman's approximation, Erlang's formula and pooling, forecasting with exponential smoothing and sales and operations planning, inventory policies with the economic order quantity, safety stock and the newsvendor model, supply chain design, sourcing, postponement and the bullwhip effect, and global supply chains with landed cost, trade rules, tariffs, risk and resilience, ending in a capstone redesign of Cedarline Outdoor's supply chain, with runnable Python examples.