Front Office and Rooms Division Operations
Running the rooms side of a hotel: reservations, check-in and check-out, the guest cycle, property management systems, night audit and guest services.
HOSP-201 Year 2 3 credits 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Hospitality and Tourism
Course content
- 1The rooms divisionComing
- 2The guest cycleComing
- 3Reservations and channelsComing
- 4Property management systemsComing
- 5Arrival and check-inComing
- 6Guest services and conciergeComing
- 7Handling complaintsComing
- 8Check-out and settlementComing
- 9The night auditComing
- 10Front office securityComing
- 11Front office staffing and schedulingComing
- 12Case study: a sold-out nightComing
Requirements
Recommended background. You can start any course at any time.
Description
Running the rooms side of a hotel: reservations, check-in and check-out, the guest cycle, property management systems, night audit and guest services.
Part of the Business stream, typically taken in year 2.