Changes, Claims and Dispute Resolution
How changes become claims and claims become disputes, and how to manage each stage: change management under CCDC 2-2020, notice and claim procedures, delay types, float and concurrency, time impact and windows analysis, quantifying delay damages including Eichleay, Hudson and Emden overhead, measured mile disruption claims, total cost methods and claim documents, negotiation with decision trees, statutory adjudication across Canada as of 2026 with mediation and arbitration, litigation, limitation periods and expert evidence, and the records that win disputes, followed through one aquatic centre project.
CON-420 Year 4 3 credits 12 lessons · 5 h 21 min
Offered by HSM University · Construction Management
This is the Canadian version of this course. See the American version.
What you'll learn
- Explain why changes, claims and disputes arise on construction projects, distinguish changes, claims and disputes, and identify the root causes that turn ordinary events into disputes
- Administer changes under CCDC 2-2020, including change orders, change directives and pricing methods, and maintain a change log that supports later claims
- Calculate and meet notice deadlines for changes, delays and claims, and prepare notices and claim submissions that satisfy the contract's procedures
- Classify delays as excusable or non-excusable and compensable or non-compensable, use critical path and float to test their effect, and analyse concurrent delay
- Compare schedule analysis methods, perform a time impact analysis and a windows analysis, and evaluate the reliability of a delay expert's work
- Quantify delay damages, including extended field overhead, standby equipment, escalation, unabsorbed head office overhead by the Eichleay, Hudson and Emden formulas, and acceleration costs
- Measure lost productivity with the measured mile and other methods, apply industry factors appropriately, and establish causation and allocation for disruption claims
- Evaluate total cost and modified total cost claims against the tests tribunals apply, price claims with markup and interest, and write a structured claim document
- Negotiate claims using interests, alternatives and decision-tree valuation, protect settlement communications, and draft the key terms of a settlement agreement
- Explain statutory adjudication across Canadian jurisdictions as of 2026, mediation and arbitration under CCDC Part 8 and provincial law, and choose an appropriate route for each dispute
- Describe construction litigation in Canada, calculate limitation and lien deadlines, explain the duties of expert witnesses, and manage disputes with public owners
- Keep, audit and preserve contemporaneous records that win disputes, and manage a claim from event to resolution using the methods of the course
Course content
12 lessons · 5 h 21 min total · final exam
- 1 Why changes and claims happen 28 min · quiz
- 2 Change management under standard contracts 29 min · quiz
- 3 Giving notice and claim procedures 27 min · quiz
- 4 Delay I: types of delay, float and concurrency 27 min · quiz
- 5 Delay II: schedule analysis methods 28 min · quiz
- 6 Quantifying delay damages 29 min · quiz
- 7 Disruption and productivity claims 27 min · quiz
- 8 Total cost methods and presenting a claim 25 min · quiz
- 9 Negotiation and settlement 25 min · quiz
- 10 Adjudication, mediation and arbitration in Canada 25 min · quiz
- 11 Litigation, experts and public-sector disputes 25 min · quiz
- 12 Documentation that wins disputes 26 min · quiz
- E Final exam 20 questions
Requirements
Recommended background. You can start any course at any time.
Description
How changes become claims and claims become disputes, and how to manage each stage: change management under CCDC 2-2020, notice and claim procedures, delay types, float and concurrency, time impact and windows analysis, quantifying delay damages including Eichleay, Hudson and Emden overhead, measured mile disruption claims, total cost methods and claim documents, negotiation with decision trees, statutory adjudication across Canada as of 2026 with mediation and arbitration, litigation, limitation periods and expert evidence, and the records that win disputes, followed through one aquatic centre project.
Part of the Construction Management stream, typically taken in year 4.